We offer free shipping for orders over $50 within the United States. Typically, delivery takes 1-3 business days, though sometimes it may take longer.

To check the status of your order, please keep an eye on your emails for updates. If you need any assistance or have any questions, feel free to reach out to us at info@xkeyair.com. We're always here to help!

We’ve got you covered! All Xkey Series products come with a 3-year warranty. To claim your warranty, simply register your product here. We offer free repairs within the warranty period, and if we can’t fix your issue, we’ll provide a free replacement.

We want you to love your purchase! If you're not completely satisfied, you can return your item within 30 days for free. Just reach out to us at info@xkeyair.com, and we'll guide you through the simple return process. It's that easy!

We’re here to help with any shipping, technical, or other questions you may have! Just reach out to us at info@xkeyair.com, and we’ll get back to you within 24 hours.

You can easily download the latest firmware from our global distributor ESI Audio's download page at: https://download.esi-audio.com. Just select "MIDI Controllers" under "product group" and find your product. You'll see all the available firmware downloads and compatibility information.

If you're unsure which version of Xkey you have, no worries! Feel free to reach out to us at info@xkeyair.com, and we'll be happy to assist you.

Great question! Artesia (US) and ESI Audio (Germany) have taken over the Xkey product line from CME to keep this amazing product line going. ESI Audio handles global distribution, while Artesia takes care of distribution in the US. We've also introduced exciting new products to the line, such as the Xjam MIDI Pad Controller and USB-C Xkeys (available in Germany now, and coming soon to North America). You can also join our friendly community group on Facebook to ask questions and connect with fellow Xkey fans. We always love hearing from our fans and improving based on your feedback!